DTRA ITSS (4th Estate)
Defense Threat Reduction Agency (DTRA) Information Technology Support Services (ITSS) – IDIQ
Contract Number
HDTRA1-18-D-0011
Key Contract Details
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About This Vehicle
TekSynap was awarded a maximum $435,000,000 indefinite-delivery/indefinite-quantity (ID/IQ) contract for agency-wide core information technology services and support (ITSS) for the Defense Threat Reduction Agency (DTRA) in support of the Information Technology (IT) Directorate and the Chief Information Office (CIO). This is a five-year base contract with one five-year option period, the maximum dollar amount is for the life of the contract, including a five-year option period. Work is primarily performed at Fort Belvoir, Virginia, and Albuquerque, New Mexico. However, DTRA maintains a global mission, and TekSynap personnel are required to work at locations other than Fort Belvoir. Performance is expected to be completed in August 2028.
Areas of Support
TASK AREA 1 - IT service provisioning and operations services
TASK AREA 2 - Cybersecurity support services
TASK AREA 3 - Test, transition, and integration support services
TASK AREA 4 - Nuclear Enterprise Support Directorate Mission Assurance Department (NE-MA)
TASK AREA 5 - Research and Development (RD) IT Support Services
TASK AREA 6 - Collaborative Technologies Support
AV Installation & Maintenance Team
The AV team under Task Order TO6 provides comprehensive audiovisual installation, upgrade, and maintenance services across DTRA Headquarters and agency-wide facilities. Supporting secure and unclassified environments—including SCIFs, executive conference rooms, and collaborative workspaces—the team ensures that every space is equipped with reliable, modern AV solutions tailored to mission needs.
Their work has enabled seamless operations in key locations such as the Director`s Room 4301, Building 1116, B2575 SCIF, and the 3220 soft conferencing upgrades. These installations have enhanced operational readiness, improved collaboration, and elevated the user experience for leadership and staff alike. The AV team’s precision, responsiveness, and attention to detail reflect their commitment to delivering high-impact solutions that support the agency’s strategic goals.
Team Capabilities
- Infrastructure & Networking: Design and integration of AV systems into secure and unclassified networks
- Digital Modernization & Engineering (DM&E): Upgrading legacy systems to modern, scalable AV platforms
- Remedy ticketing: Streamlined ticketing and support workflows for AV maintenance and troubleshooting
- Cybersecurity Compliance: Ensuring AV systems meet agency security protocols and accreditation standards
- Cloud-Enabled Conferencing: Supporting hybrid work environments with cloud-based AV solutions
Webcast Team
The Webcast team plays a pivotal role in broadcasting agency-wide communications, supporting over 50 successful Webcast events annually. These include all Town Halls, All Hands meetings, and high-profile engagements led by the Director and senior leadership. Their reach spans across DTRA Headquarters and remote agency locations, ensuring that every employee remains informed, engaged, and connected.
By delivering high-quality, uninterrupted streaming services, the Webcast team enables timely and professional communication across the enterprise. Their work fosters transparency, boosts morale, and reinforces a unified agency culture—regardless of geographic location.
Team Capabilities
- Cloud Streaming & Distribution: Scalable webcast delivery across secure and public platforms
- AI-Enhanced Production: Automated captioning, recording, transcription, and post-event analytics
- Infrastructure & Networking: Optimized bandwidth and redundancy for uninterrupted broadcasts
- Cybersecurity: Secure streaming protocols to protect sensitive content
- Digital Media Engineering: High-definition video production and multi-platform compatibility
VTC Scheduling & Support Team
The VTC team provides critical teleconferencing support for the DTRA Front Office and agency-wide users, enabling secure and reliable communications across SPIR, JWICS, and other platforms. Each month, the team successfully schedules and supports over 500 VTC calls, ranging from executive briefings to interagency coordination meetings.
Their work ensures that leadership and mission partners can collaborate in real time, regardless of location or classification level. The VTC team’s responsiveness, technical expertise, and customer-first approach are essential to maintaining operational continuity and mission success.
Team Capabilities
- Infrastructure & Networking: Secure VTC connectivity across multiple classified and unclassified networks
- Cloud-Based Scheduling: Integrated calendar and call management systems for efficient coordination
- Cybersecurity: End-to-end encryption and compliance with secure communication protocols
- AI-Driven Diagnostics: Real-time monitoring and issue resolution for VTC performance
- Remedy ticketing: Automated ticketing and support for VTC setup and troubleshooting
Task Order TO6 exemplifies operational excellence through its integrated AV, VTC, and Webcast support services. Each team contributes uniquely to the agency’s mission, ensuring that communication, collaboration, and engagement are delivered with precision, reliability, and professionalism. Their collective impact strengthens DTRA’s ability to operate effectively across all domains.
TASK AREA 7 - Secure Remote Computing via Commercial Solutions for Classified (CSfC)
TASK AREA 8 - DTRIAC IT Support Services
Preserving the Past, Powering the Future
The Defense Threat Reduction Information Analysis Center (DTRIAC) is the Department of Defense’s premier repository for scientific and technical information on nuclear data. Under Task Order 8, our team ensures this vital knowledge base evolves to meet the needs of today’s mission while laying the foundation for tomorrow’s.
Our mission centers on providing and sustaining the IT platforms that enable large-scale digitization. These closed-network systems — fully STIG-hardened and DoD-authorized — support the ingestion of legacy records (from paper files and photographs to CDs, DVDs, floppy disks, and even 8-track tapes) and prepare them for use with advanced AI/ML tools that enable faster search, curation, and correlation across disparate datasets.
The systems we design, develop, and maintain not only ensure compliance and cybersecurity, but also deliver stability, scalability, and accessibility for DTRIAC researchers and end users. In parallel, our DevSecOps pipelines — built from the ground up within a unified GitLab ecosystem — streamline development and operations, setting a blueprint for enterprise scalability across DTRA.
Key Accomplishments
- Mission-Ready Platforms: Designed, deployed, and sustained closed-network systems — fully STIG-hardened and DoD-authorized — that provide the secure foundation for digitizing over 450,000 documents and 50,000 photographs, as well as rare media such as 3.5”/5.25” floppy disks and 8-track tapes.
- AI/ML Enablement: Delivered environments capable of hosting and processing digitized content, enabling the deployment of AI/ML applications for faster search, curation, and analysis of mission-critical nuclear data.
- Cybersecurity Assurance: Implemented targeted sanitization processes on classified systems, ensuring compliance while protecting sensitive data throughout the digitization workflow.
- Efficient DevSecOps Practices: Built and now maintain ~24 CI/CD pipelines within GitLab — replacing sprawling, multi-toolchains with a single cohesive environment that enhances reliability and maintainability.
- Blueprint for the Future: Engineered systems and practices with enterprise scalability in mind, positioning DTRA for adoption of Infrastructure as Code (IaC) and expanded AI/ML capabilities.
This initiative exemplifies TekSynap’s ability to combine innovation, security, and efficiency to preserve the past and power the future. By delivering the platforms that enable large-scale digitization and AI/ML integration, TO 8 ensures DTRIAC’s nuclear data remains accessible, reliable, and ready for tomorrow’s challenges.
TASK AREA 9 - Wireless Services
Delivering Robust Telecommunications Mobility and Diversity in Secure Workspaces
The modern defense workforce operates in a highly mobile paradigm. Mission often dictates relocation to secure collaboration locations demanding continuous and seamless communication capabilities.
Our team engineered an unclassified wireless system specifically designed to meet rigorous DoD security requirements to operate within collateral classified locations. This provides government team members the ability to operate freely within wired and wireless scenarios to collaborate both decentralized and in collocated workspaces with uninterrupted high-speed access to the unclassified network with the confidence that robust protective technologies are securing all wireless transmissions.
Wireless intrusion detection systems integrate with our 24/7/365 Network Operations and Security Center and Cybersecurity Service Support teams for continuous monitoring, detection, and response capabilities. Our security system detects and locates unauthorized access points through automated scans of the radio frequency environment as well as scans on the wired network for rogue devices. The system alerts teams of unauthorized activities and performs automated network security containment in response to the categorized threat.
Providing secure and reliable connectivity with continuous mobile communications throughout campus facilities is a force multiplier for the government workforce. Hundreds of access points were installed with a minimum 20% overlap in footprint with signal-to-noise ratio above 25dBm. Successful campus level deployment at our customer’s headquarters campus location provided the impetus for expansion to other major sites across the continental United States.
Key accomplishments:
- Innovative Equipment Integration: Combined enterprise-grade mesh wireless networking equipment with high-speed wired campus infrastructure technologies, enabling robust wireless connectivity anywhere on campus within scope.
- Mission-Focused Impact: Helped mobile teams stay connected within classified collateral and unclassified campus locations for dynamic collaboration scenarios, supporting real-time decision-making and operational coordination.
- Robust Security Engineering and Support: Implemented advanced rogue access intrusion detection capabilities for automated threat containment and integrated alerts to 24/7/365 NOSC and CSSP monitoring and response teams.
- Scalability for the Enterprise: Designed for easy expansion to alternate headquarters campus as well as remote support offices while enabling centralized management and real-time security visibility.
This initiative exemplifies our commitment to solving real-world challenges with adaptable, secure, and forward-thinking IT infrastructure, helping our partners maximize secure mobile communications.
TASK AREA 10 - DNWS Audio Visual Modernization Project
TASK AREA 11 - Cisco Equipment Procurements
TASK AREA 12 - IT Service Provisioning and Operations (TA 1 Follow On)
Global Mission Information Technology support for WMD National Security Systems
In support of Global Weapon of Mass Destruction Threat Reduction, the Mission IT Support Team of 110 Information Technology professionals assured the highest levels of network and data availability, system security and information assurance to both the 5,200 military, government and contractor personnel assigned to the agency and affiliated Combatant Commands.
Key accomplishments:
- Mission-Focused Impact: From the TO12 Base Year to Option Year 1, the Mission IT Team reduced average monthly Critical Impact Outage Hours from 1.71 to .79 hours, a 53% reduction. Additionally, average monthly Total Degradation hours were reduced from 260.6 to 60.16 hours, a 75% reduction. This enabled Unclassified and Secret Network Operational availability (Ao) of 99.64% and 99.61% respectively.
- Proactive Project Management: In addition to demanding operational requirements, the Mission IT Team closed 22 high priority Agency projects in OY1 focused on life cycle replacements, enhanced security posture and fully supporting the Return to Office of Agency staff.
This initiative exemplifies our commitment to solving real-world challenges with adaptable, secure, and forward-thinking IT support, enabling the Defense Threat Reduction Agency to fulfill it’s Global objectives to Deter, Detect and Prevail against WMD-armed adversaries in crisis and conflict.
TASK AREA 13 - Cybersecurity Support Services (TA 2 Follow On)
Enhancing Defensive Cybersecurity and Mission Resilience
The Defense Threat Reduction Agency (DTRA) is at the forefront of protecting the nation from weapons of mass destruction (WMDs) and other global emerging threats. In a world where every mission is now a digital one, a secure and resilient cyber environment is non-negotiable. The TekSynap team’s mission is to be the silent guardian, providing comprehensive cybersecurity support that ensures DTRA’s global operations are protected from the most advanced threats and adversaries. We don’t just secure systems; we enable DTRA’s critical mission to deter, defeat, and respond to any threats worldwide.
DTRA’s work is a race against time, with intelligence, data, and critical communications constantly in motion. The TekSynap team acts as a digital shield, operating a dedicated Cybersecurity Service Provider (CSSP) that provides 24/7/365 vigilance. This isn’t just about passive defense; it’s about being proactive. We perform continuous threat monitoring, but we also conduct proactive cyber hunts, actively searching for hidden threats that have evaded conventional defenses.
When an incident occurs, our Incident Response teams move with speed and precision, neutralizing threats and restoring operations to ensure there is no pause in the mission. This seamless, uninterrupted protection is what allows DTRA to focus on its primary mission: keeping the world safe from catastrophic threats.
Key Accomplishments:
- Became DTRA’s Digital Sentinel: We successfully operate DTRA’s primary Cybersecurity Service Provider, providing round-the-clock defense against a constantly evolving threat landscape.
- Proactive Cyber Hunt and Incident Response: We implemented and execute proactive cyber hunt activities to identify and neutralize sophisticated threats. Our rapid incident response protocols ensure minimal disruption to DTRA’s critical missions.
- Secured the Mission-Critical Environment: By applying expertise in the Risk Management Framework (RMF) and our foundational knowledge of secure infrastructure, we have bolstered the security posture of DTRA’s IT enterprise, ensuring compliance and enhancing mission resilience.
- Enabled Global Operations with Confidence: Our comprehensive cybersecurity support allows DTRA’s global teams to operate with the confidence that their communications and data are protected, directly enabling real-time decision-making and operational coordination.
Our success is simple: we provide the digital armor that allows DTRA to stay one step ahead.
TASK AREA 14 - Transition, and Integration Support Services
Advancing DTRA’s Mission Through Seamless IT Integration, Innovation, and Efficiency
TekSynap supports the Defense Threat Reduction Agency (DTRA) in its critical mission to safeguard the United States and its allies from global weapons of mass destruction (WMD) and improvised threats. Through our Test, Transition, and Integration Support Services, we deliver innovative IT solutions that empower DTRA to modernize its infrastructure, enhance cybersecurity, and maintain operational readiness in the face of evolving challenges.
As the test bed for all technologies rolled out across the agency, this task order plays a pivotal role in ensuring that DTRA’s IT systems are rigorously analyzed, tested, and seamlessly integrated into the operational environment. TekSynap’s team provides expertise in areas such as cloud management, service validation, change management, and proactive modernization, ensuring that all new capabilities meet the highest standards of performance, security, and reliability.
One of TekSynap’s most groundbreaking contributions has been the deployment of DTRA’s first artificial intelligence (AI) infrastructure. This milestone implementation has transformed the agency’s ability to leverage advanced machine learning (ML) capabilities, enabling faster and more accurate data analysis. By empowering the Defense Threat Reduction Information Analysis Center (DTRIAC) with cutting-edge AI tools, TekSynap has accelerated decision-making processes critical to countering WMD threats. This first-of-its-kind deployment within the agency has set the stage for future innovation, positioning DTRA as a leader in the adoption of AI technologies within the Department of Defense.
Reliability and cybersecurity are also at the core of our support. TekSynap has maintained an environment availability rate of over 99.9% across all DITEC-maintained networks, ensuring uninterrupted access to mission-critical systems. Additionally, we have enhanced DTRA’s cybersecurity posture by deploying advanced tools such as 802.1x network access control and Varonis data governance solutions. These efforts have safeguarded sensitive information, ensured compliance with DoD mandates, and reduced risks of unauthorized access.
Key Accomplishments
- First AI Implementation at DTRA: Deployed the agency’s first artificial intelligence infrastructure, enabling advanced machine learning capabilities. This innovation has accelerated data analysis, improved decision-making, and expanded analytic capabilities critical to DTRA’s mission.
- Test Bed for Agency-Wide Technologies: Served as the test bed for all technologies rolled out across the agency, ensuring rigorous testing, validation, and seamless integration of new IT capabilities.
- Accelerated Testing Timelines: Completed all testing activities—including software updates and patches—within a self-imposed 7-day timeframe, with security patch testing completed in just 2 days. This significantly increased operational efficiency across the agency, enabling updated systems and software to be deployed ahead of schedule, reducing downtime, and ensuring continuous operations for mission partners while greatly strengthening the security posture across the entire agency.
- Enhanced Cybersecurity: Assisted the Comply to Connect effort, including the deployment of 802.1x and Varonis, to reduce risks of unauthorized access and ensure compliance with DoD mandates.
- Proactive Modernization: Upgraded all Microsoft systems older than Server 2019, enhancing system performance, security, and reliability across the entire test network.
TekSynap’s partnership with DTRA exemplifies our commitment to delivering innovative, secure, and forward-thinking IT solutions. The deployment of the agency’s first AI infrastructure and the efficiencies created through accelerated testing timelines are a testament to our ability to drive transformative change. By serving as the test bed for agency-wide technologies, TekSynap has ensured that DTRA’s IT systems remain secure, modernized, and mission-ready. Our work not only supports the agency’s immediate operational needs but also lays the foundation for long-term scalability, resilience, and success.
TASK AREA 15 - Nuclear Enterprise Mission Assurance
TekSynap proudly supports the Defense Threat Reduction Agency (DTRA), Nuclear Enterprise Support Directorate (NE), Mission Assurance (MA) Department in its critical mission to safeguard national and allied security. The NE-MA Department conducts integrated, multidisciplinary mission assurance assessments to identify vulnerabilities in vital U.S. and allied mission systems, networks, architectures, infrastructures, and assets. These assessments are essential to ensuring the resilience and security of operations across the Department of Defense (DoD) and Federal agencies, including the DoD Chief Information Officer, Combatant Commands (CCMDs), Undersecretary of Defense for Acquisition and Sustainment (USD(A&S)), Undersecretary of Defense for Intelligence (USD(I)), and the Defense Information Systems Agency (DISA). Coordinated through the Joint Chiefs of Staff and DTRA, these efforts directly support the nation’s ability to respond to emerging threats and maintain operational superiority. TekSynap’s team plays a vital role in enabling NE-MA to meet its mission requirements by delivering technical, logistical, and administrative support that ensures the seamless execution of these assessments.
Team Capabilities
TekSynap’s NE-MA IT Support team brings a wealth of expertise in core IT disciplines to advance the mission of DTRA. Our team specializes in Risk Management Framework (RMF) processes, ensuring compliance with all applicable DoD guidance and regulations to maintain the highest standards of security. We excel in infrastructure and networking, system administration, and the development, management, and security of VMware virtual images for both Linux and Windows environments. Additionally, TekSynap provides comprehensive end-user support, ensuring operational continuity and efficiency. By leveraging these capabilities, TekSynap enables NE-MA to maintain secure and resilient IT systems, empowering the department to conduct mission assurance assessments with precision and reliability. Our proactive approach to IT security and RMF processes reduces risk, enhances system performance, and delivers long-term value to the government, ensuring the success of NE-MA’s critical mission.
