DFC CFESSS

United States International Development Finance Corporation (DFC) Office of Information Technology (OIT) Cloud First Enterprise Systems Support Services (CFESSS)

Key Contract Details

Your Points of Contact

  • Contract Number

    77344423D0015

  • Period of Performance

    April 6, 2023 – April 5, 2028

  • Option Period

    December 1, 2026 – November 30, 2031

  • Contract Types

    Firm Fixed Price (FFP), Time and Materials (T&M), Labor Hour (LH), Hybrid

  • Ceiling

    $300 Million

Your Points of Contact

Bianca Berrios
Bianca Berrios
Senior Vice President – Civilian
Chris Schuster
Chris Schuster
Vice President – Civilian

About This Vehicle

The Cloud First Enterprise Systems Support Services (CFESSS) Indefinite Delivery Indefinite Quantity (IDIQ) contract has a five-year ordering period of performance.

The DFC Office of Information Technology (OIT) delivers IT products and services responsive to the business needs of the DFC community. OIT is responsible for all aspects of Information System solutions: applications, data and voice networks, telecommunications & AV systems, security, and the computer architecture environment. The OIT CloudFirst Enterprise Systems Support (CFESS) solution is a suite of multiple award Indefinite Delivery, Indefinite Quantity (IDIQ) contracts consisting of four pools: Pool A – Operations, Pool B – Application Development, Pool C – Cyber Security, and Pool D – PMO Support Services. These pools provide resources in support of the operations of the U.S. International Development Finance Corporation (DFC) Office of Information Technology (OIT), in its mission to support the whole of the agency.

TekSynap supports DFC OIT across its daily IT operations and cyber security functions, providing the resources needed to keep the agency secure, efficient, and mission-focused.

Areas of Support

IT Operations (NAICS 541513)

Major areas of support include help/service desk support, general operations and maintenance (O&M) work, data center operations, hardware and software purchasing and asset management, and audio/visual support.

  • Network performance monitoring
  • Change Request Management and Response
  • Certificate Management for internally generated PKI and 3rd party-issued certificates
  • Management of multi-factor authentication
  • Network applications and systems documentation
  • Total Contact Ownership (TCO) of all Tier 2 incidents and requests
  • 24x7x365 Performance management utilizing Operations Manager (OpsManager)
  • Network Performance and Bandwidth monitoring
  • Active Directory and M365 user account management
  • Daily Backups
  • Data Center and Telecom Closet Physical Monitoring
  • Network Performance Monitoring
  • Hardware & Software purchasing and asset management

Cyber Security (NAICS 541512)

Major areas of support include security software and hardware tools, security-based Operations and Maintenance, Monitoring and reporting, threat detections, identification, monitoring, and like services, security policy and governance support, and access controls.

  • Security Policy Management
  • Office M365 Application and Email and Exchange health and configurations
  • Network maintenance, configuration and vulnerability monitoring
Missions - Civilian
Civilian
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